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370Z Steering lock


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#21 NismoGiZmo

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Posted 08 March 2018 - 04:09 PM

After 4 years of ownership, I've just checked mine, and I'm pleased to say I have a 48700-JF00D :-)

 

That doesn't mean it won't fail !

 

Yup; mine was also a 48700 JF00D and it failed - the replacement was part number 48700 1NC2A.


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#22 Genmanic

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Posted 08 March 2018 - 04:25 PM

Hi Guys

 

My 2010 370z has also just died with the steering lock issue. Vehicle recovered to my local Nissan dealer, 2hrs charge to diagnose fault and now faced with a massive bill to repair. After reading all the information on this subject I have contacted Nissan UK and waiting for a call back.


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#23 JohnFK

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Posted 08 March 2018 - 04:31 PM

Keep pushing on NMGB Customer Support all of you. It is clear that the original problem is still out there and it shouldn't have to be paid for by the vehicle owner. Emphasis its also a safety issue, and that you don't want to have to contact Trading Standards...


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#24 Paul_S

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Posted 08 March 2018 - 04:48 PM

Keep pushing on NMGB Customer Support all of you. It is clear that the original problem is still out there and it shouldn't have to be paid for by the vehicle owner. Emphasis its also a safety issue, and that you don't want to have to contact Trading Standards...

I 100% agree with contacting Nissan CS but I'm not sure this can be considered a safety issue because the locks fail safe - i.e. they feedback to the car and won't let it start if there is any doubt that the lock has successfully disengaged

'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



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#25 Paul_S

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Posted 08 March 2018 - 04:49 PM

I will call my contact at Nissan tomorrow to discuss the new cases that have come to light.
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'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#26 Genmanic

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Posted 08 March 2018 - 05:56 PM

 Thanks for the support I love my Z but things are beginning to change, have only clocked 33500 and always dealer serviced. Last year a headlamp control unit failed which was expensive and now this steering lock issue. Nissan customer services said they would return call within two working days, meanwhile my Z remains at the dealers. Appreciate your involvement Paul, how many cases are you aware of.?



#27 Paul_S

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Posted 08 March 2018 - 07:41 PM

Sorry to hear about the other issue too.  I would say that's rare (but I appreciate that doesn't help you).

 

I emailed my contact and got a message back to say they are on leave and will not return until later next week.  I did mention your case and so hopefully it will be linked to the others highlighted to Nissan CS.  I am only aware of the failures highlighted on here and one other.

 

Please don't lose the faith in your 370Z, they are great cars (as you know).  Just think of taking it out on a nice Summer evening.... :)


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'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#28 Genmanic

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Posted 08 March 2018 - 09:06 PM

Cheers Paul

With any luck Nissan will do the honest thing, the vehicle was just a little short of the recall mf date being April 2010, surely if the correct part was used I wouldn't be in this situation. 


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#29 Paul_S

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Posted 08 March 2018 - 09:21 PM

The thing is, we are starting to see the replacement lock they fitted with the VSC fail now.  Keep a dialog going with Nissan CS.  Let's see what they have to say.


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'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#30 Genmanic

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Posted 09 March 2018 - 11:18 PM

Well after several telephone calls with Nissan CS and my local dealer; more about that in a minute, I can report that Nissan have authorised a 100% parts and labour repair cost for my poorly 370z. What a result thank you Nissan.

However this was very nearly 50% due to the fact that my digital service history was missing a whole year which is something I strongly disputed. The dealer where I purchased the car some seven years ago from new was also unable to confirm my claim. I visit this garage every year for my annual service when I spoke to them in disbelief this afternoon they eventually checked my service book in the car which thankfully was stamped after every service. 

Guys next time you get your annual service done ask to check your digital records too. I always place my service book on the front seat when I take it in and then check the stamp before I leave the garage; that has just saved me a grand.

 

Cheers for the advice Paul I will not see my Z until the later part of next week but I am one very happy owner.

Happy Z ing everybody.


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#31 A Pair Of Flabby Wings

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Posted 09 March 2018 - 11:44 PM

That's terrific news to end the week on, and really well done both of you (and Nissan too eventually, in fairness to them).  :clap: 

 

If there's ever any doubt about your car's service history, have a word with the dealer(s) in question.  They keep their records for quite a while - I know myself from having a vehicle without a service book (not the Zed) but having had several services with a dealer.  They can soon knock you up a replacement with all the dates and details of services you've had there before - for quite a few years anyway.


2007 350Z (my second Zed) - You'll get there when you get there, and that'll be fine. It's a better way to travel, and a much nicer way to live.
2011 Yaris 1.33 (my third Yaris) - With an extra 30cc and an extra gear it's become the S-Class of small cars.  Far less pretentious though - good.


#32 LESmo

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Posted 10 March 2018 - 04:19 AM

That's a result!  One down.... and great advice about the Service History.  Last year my car changed to a 350z Nismo on the MOT and Tax and I called the DVLA - they changed it on the spot, but I didn't realise that can also be changed by the dealer at MOT....  Its all about who types what into the systems.


Current  - 2014 (14) 370z NISMO in Storm White #229, JDM Carbon Nismo Kickplates, JDM Carbon Nismo B Pillars, Nismo Tyre Caps, Nismo Oil Cap, K&N Filters, MY15 Nismo Start Button.  GT-R Dome Lens Covers - LED Lights (Interior, trunk & numberplate) - Demand Engineering Full Valved Custom Exhaust SystemCustom Blank Button Delete   Z1 LHP Upgraded Hatch Struts
 
Previous - 2005 (55) 350z Azure GT Coupe, Parking Sensors, Z Tax Holder, Z Mats, Z Door Guards, White Reflectors, Z Tyre Caps, S2000 Aerial, BT Kit,
                                                                                                                                                                                                                                                                                    
sml_gallery_123_431_228285.png


#33 Paul_S

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Posted 10 March 2018 - 09:01 AM

Well, that is a total result mate.  Well done for pursuing it and to NMGB for coming good :clap:
 
I haven't yet had official word back from Nissan CS but I did swap an email or 2 Thursday.  I will be sure to follow up on that early next week (I know one of the people I was dealing with is on leave the first part of the week).
 
NIssan CS have said all along that each fault is dealt with on a case by case basis (something borne out by the query of your full Nissan Service History).  But, it would seem their line on this issue has softened :)

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'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#34 Kev T

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Posted 10 March 2018 - 09:05 AM

Brilliant, well done.



#35 Gav C

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Posted 10 March 2018 - 09:27 AM

Excellent news


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#36 Genmanic

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Posted 10 March 2018 - 08:07 PM

Nissan informed me that this was a goodwill gesture as my service records in their words was immaculate which proved my loyalty to the brand. My Z was manufactured about a week after the end of the recall date and it did not show up on the Vosa site so Nissan had no obligation to do anything. Thank you Nissan I consider myself very lucky I hope others with the same issue have similar success.


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#37 Paul_S

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Posted 10 March 2018 - 09:07 PM

As I've always said that it makes sense to get your Z serviced at a Nissan dealership. I know there are some very good independents out there which offer good value, but with the RAC cover and things like this which creep out of the woodwork then it pays to go to Nissan to get that stamp in your service book.

Don't get me wrong there are some things I do myself and some things I would go to a specialist for, but I still take my Z to Nissan every year for a service.

With that in mind, I would advise people who buy one second hand and are offered a free service before they pick up the car to consider paying a little less for the car and taking it to Nissan for service (assuming it already has a full Nissan Service History).
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'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#38 LESmo

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Posted 11 March 2018 - 06:25 AM

I was saying the exact same thing to Cazza yesterday morning.  What you lose on the roundabout you gain on the swing


Current  - 2014 (14) 370z NISMO in Storm White #229, JDM Carbon Nismo Kickplates, JDM Carbon Nismo B Pillars, Nismo Tyre Caps, Nismo Oil Cap, K&N Filters, MY15 Nismo Start Button.  GT-R Dome Lens Covers - LED Lights (Interior, trunk & numberplate) - Demand Engineering Full Valved Custom Exhaust SystemCustom Blank Button Delete   Z1 LHP Upgraded Hatch Struts
 
Previous - 2005 (55) 350z Azure GT Coupe, Parking Sensors, Z Tax Holder, Z Mats, Z Door Guards, White Reflectors, Z Tyre Caps, S2000 Aerial, BT Kit,
                                                                                                                                                                                                                                                                                    
sml_gallery_123_431_228285.png


#39 milanored

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Posted 11 March 2018 - 07:38 AM

I have my car serviced at Nissan but disagree that Nissan should Palm this off as a loyalty issue. This is a known fault and is clearly documented all over the net.

A washing machine or fridge cant recall exactly was forced to recall there items to fix a issue recently and Nissan should do the same again over this issue which I am starting think is going to happen again

If Nissan want us to continue to buy there cars and there is a very big choice for us to pick from then they should do the right thing. There is not a huge amount of these cars out there and I would imagine the part is a few dollars to them to buy.

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#40 A Pair Of Flabby Wings

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Posted 11 March 2018 - 06:31 PM

I have a bit of sympathy for Nissan.  It might be a cheap part, but I bet it's not cheap to install.  I can also see why they might have dragged their heels a bit in the early days of this problem, as they might not have had any contact at all with some of the cars for several years, and to a certain extent anything could have happened to those vehicles in the meantime.

 

Equally though, the steering is one of the last things anyone would want to have a problem with, particularly in a car that's less than ten year's old.  So in my opinion it's probably fair that Nissan treat it as a goodwill issue.  If a car has a full service history with them, then it should be carrying a lot of goodwill to the extent that they fully cover the cost of repair.  The real question comes at the other extreme, ie a car that's never been back to them since it was first sold.  In the circumstances, perhaps something like a 50/50 split would be fair.  And their contribution increasing the more services have been done by them . . .

 

Their responses to other, similar problems/questions over the next few weeks will be very interesting and revealing.  I'm watching this space.  I'd advise others to perhaps do so too.


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2007 350Z (my second Zed) - You'll get there when you get there, and that'll be fine. It's a better way to travel, and a much nicer way to live.
2011 Yaris 1.33 (my third Yaris) - With an extra 30cc and an extra gear it's become the S-Class of small cars.  Far less pretentious though - good.