Well I finally tracked down why my dealer repair cost is so high. The huge gulf between their price of almost £1600 and that of another dealer £734 indicated something had to be wrong.
The low priced dealer gave me the lock part number they based their quote on but my dealer, for some internal reason, wouldnt.
So I contacted Nissan C S and spoke to this woman, explained the problem and asked if she could provide the correct part number for me to clear the confusion given my dealer wouldn't provide it. For some reason she launched into a diatribe as to why the cheaper dealer, who hadnt diagnosed the fault, could produce a quote without having seen the car.
I explained that my dealer had already diagnosed the fault to be the lock so all I required was the correct part number. But no she would leave this alone and repeated her concern. I again explain that since Nissan approved repairers use the same diagnostic equipment it was not necessary for another dealer to repeat the exercise but again she repeated her concern.By now Im really p****d.
LISTEN PET !! ...if one dealer diagnoses the steering wheel is missing and you need another then the other dealer doesnt really need to re diagnose the problem they already know what to quote for A NEW STEERING WHEEL Buggar ! How hard can this be.
Having got her out of her stuck track I asked for the part number again. Oh we dont have that information you need to contact your dealer...BUT MY BLOODY DEALER WONT PROVIDE THE NUMBER! Cant you give it to me to ensure the cheaper garage has the correct one. No she said you will have to go to your dealer.
Im now loosing the will to live.
Can you then please give me the telephone of someone in Nissan UK or Europe I can call to get the number? No she says we dont have anyone *@#&*@ I said, Im off pet. How do these people get their jobs.
Anyway and through other means I found the correct part number so rang my dealer (I hope I havent lost my readers yet!)
again to explain the problem. Eventually I found out from the store man that he had found a glitch in his computer which had thrown up a lock price of £1192 when the cost was actually £563. So now Im looking at a repair bill of £730 including lab, vat and initial diagnoses check.
Oh happy days. I have also asked Nissan CS to escalate my complaint to her line manager in order that I might pursue the issue that since it was necessary for the lock design to go through several iterations according to all the different part numbers theyve quoted since 2013 and that they no longer fit steering locks and their replacement locks fail after 3 to 5 yrs it suggests that they are not fit for purpose.
Tune in next week folks for next exciting episode of Dickys Lock dilema. You have to laugh
Edited by dicky, 05 December 2018 - 12:03 AM.