Evening all, I'm in a bit of a predicament and would appreciate knowing were I stand on this one as its all new to me.
I have a GTR and it has formed the well documented corrosion bubbles under the door mirror's on a car that is only 4 years old.
I took the car to the dealer whom carried out a warranty report and sent to Nissan whom confirms that the work can be carried out, all good I thought.
Cars get booked in for the work then it sits in the body shop compound for approx. two weeks with no work started.
I go into the body shop and talk to the manager to find out that they are not prepared to carry out the repair in the way that Nissan wants them to which is basically a cheap fix of localised grind out infected area, treat and paint.
The body shop have done others this way and the corrosion has come back in approx. 6 months.
Also because they have repaired the car, the warranty to particular area now lies with them and because of that they are refusing to carry out the work.
They have spoke to Nissan and explained the situation and the correct method however Nissan refuse to budge.
The body shop has told me I will need to take this up with Nissan UK and as yet I also need to talk to the dealer as they are separate from the body shop.
I get the feeling I am going to have a fight on my hands and would appreciate some pointers on exactly were I stand on a legal position.
Afternoon folks, thought I would give the latest update on this on and hopefully the last of my fight with Nissan UK and the corrosion works which has went on since April.
I took everyone's advice and have been like a Bedlington Terrier!
From the initial run around I was given a case worker in the MD office at NIssan UK to investigate the whole situation, this dragged on a little so I asked what time scales they work too, to be advised that they do not work to timescales??
After some discussion advising of my bizarreness to this statement given that I had lodged a formal complaint to Nissan UK and the dealer, I then got advise from the motoring ombudsman whom advised Nissan have eight weeks to resolve the case and if they didn't they would happily step in.
On the back of this new info I quite happily gave my case worker at Nissan UK a call to see were they where at with the case, only to be told they are still looking into it.
So I advised my position of my newly discovered info and quite politely told him that you have eight weeks from my email complaint to resolve a suitable outcome at no cost to me, their was a pause and then an OK!
Low and behold I receive a phone call the next day from the dealer that they have my car booked in at another body shop, now being at work I asked if they could email the details over and I thought excellent were getting there!
So I gets in that evening checks the details of the body shop only to find they are NOT Nissan approved, so as you can imagine their was a lot of swearing going on here, and I email the dealer back advising that unless they can prove otherwise I will not be taking my car there, with no response whatsoever.
So here we go again, back onto NIssan Uk asking what is going on, to be told your car is all booked in, you are very correct Sir however its to a back street garage??? Leave it with me I was advised.
The next day I receive a call from the manager at the dealers advising that my car had been authorised for the full claim by NIssan UK and it would be going to the approved body shop, and I have finally got it back and they have done a nice job.
- NIssan UK only wanted to give the body shop £500 to repair and paint both doors
- Body shop wouldn't touch the car for this and the way Nissan UK wanted them to do it, as the corrosion would be back and the body shop would be saddled with the warranty as they had touched the car.
- Case worker at Nissan UK advised that other body shops were carrying out repairs in the way that they suggested and for the value although they wouldn't disclose the figure, I asked can you give me the details of one of those body shops and I will go there, this information was never given as they did not have it to hand.
- The body shop have been carrying out testing on GTR doors for a resolve to combat ongoing issues, however NIssan seem to shy away that there is an issue
- I never did get to the background of why they tried to send me to a non Nissan approved or hear from that contact at the dealers again
Nether less after every which way NIssan UK and the dealer tried to wriggle out of the claim I am over the moon it is resolved and hope the corrosion doesn't return.
It is a crying shame that given this is the flagship it is no doubt Nissan UK and this particular dealer are complete farce and tried on many occasions from doing the right thing and standing by their customers.
They obviously try and sicken you so you disappear and I would say if you are in the same predicament soldier on and fight fight fight!