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Corrosion warranty


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#1 Teulk

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Posted 04 June 2018 - 07:07 PM

Evening all, I'm in a bit of a predicament and would appreciate knowing were I stand on this one as its all new to me.

 

I have a GTR and it has formed the well documented corrosion bubbles under the door mirror's on a car that is only 4 years old.

 

I took the car to the dealer whom carried out a warranty report and sent to Nissan whom confirms that the work can be carried out, all good I thought.

 

Cars get booked in for the work then it sits in the body shop compound for approx. two weeks with no work started.

 

 I go into the body shop and talk to the manager to find out that they are not prepared to carry out the repair in the way that Nissan wants them to which is basically a cheap fix of localised grind out infected area, treat and paint.

 

The body shop have done others this way and the corrosion has come back in approx. 6 months.

Also because they have repaired the car, the warranty to particular area now lies with them and because of that they are refusing to carry out the work.

 

They have spoke to Nissan and explained the situation and the correct method however Nissan refuse to budge.

 

The body shop has told me I will need to take this up with Nissan UK and as yet I also need to talk to the dealer as they are separate from the body shop.

 

I get the feeling I am going to have a fight on my hands and would appreciate some pointers on exactly were I stand on a legal position.

 

 

 



#2 Chubbs

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Posted 04 June 2018 - 07:34 PM

Wow - this looks like a REALLY tricky one, with no obvious solution. I can see you're caught between a rock and a hard place. Hopefully the dealership will take it up with Nissan on your behalf? I wouldn't pin your hopes on it though, as they don't seem to have got it sorted in a fortnight.

 

How about phoning Nissan Customer Service (01923 899334), explaining your problem and insisting your case is raised to Manager Level. If you make enough fuss & mention nissansportz you may get somewhere. After all, this car's their flagship model.


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#3 Teulk

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Posted 04 June 2018 - 08:38 PM

Wow - this looks like a REALLY tricky one, with no obvious solution. I can see you're caught between a rock and a hard place. Hopefully the dealership will take it up with Nissan on your behalf? I wouldn't pin your hopes on it though, as they don't seem to have got it sorted in a fortnight.
 
How about phoning Nissan Customer Service (01923 899334), explaining your problem and insisting your case is raised to Manager Level. If you make enough fuss & mention nissansportz you may get somewhere. After all, this car's their flagship model.

Chubbs don't hold out much hope from the dealer as when I realised nothing was happening I emailed them and the response I got last week was nothing as I was told today from the honest body shop manager, they also said they would come back last week with info which did not happen and that is why I called into the body shop, the dealer warranty manager was also opinioned when I first took the car in with Nissan will do nothong with that, I said to him are you going to wait until the doors have holes in them and then do something.

Apparently Nissan are doing test on doors for a resolve which they know all about however only offer the customer a cheap fix. They will not even allow for surrounding areas to be blended, the whole situation is a disgrace from Nissan given as you say it's there flagship.
I'm thinking of raising a formal complaint as the way the whole thing has been handled however don't know the best direction for it.
Would it not be best to outlay it all in an email as evidence of the case in the event of going to the ombudsman?
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#4 Chubbs

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Posted 05 June 2018 - 06:28 AM

NISSAN CUSTOMER PROMISE

We want you to be completely satisfied with the on-going quality and performance of your vehicle. You’re the focus of all we do, and we’re committed to providing the highest levels of service and aftercare that you can find. So, whether you are an existing Nissan customer, whether you bought your car new or used, there’s no time limit on how long you can enjoy the benefits from our promises. That is our promise.

 

https://www.nissan.c...er-promise.html

 

I know one thing for a fact, as I have it in an email from a Nissan CS manager, if your car has always been serviced with Nissan, even if it's out of warranty, they will help you on a 'goodwill basis'. Has your car always been serviced by Nissan?

 

Like I said in my first reply, get onto Nissan CS and be like a terrier - don't let go until you've got some satisfaction.


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#5 JohnFK

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Posted 05 June 2018 - 07:32 AM

Agreed. And I would also seek advice from Trading Standards.


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#6 Teulk

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Posted 05 June 2018 - 09:28 AM

NISSAN CUSTOMER PROMISE

We want you to be completely satisfied with the on-going quality and performance of your vehicle. You’re the focus of all we do, and we’re committed to providing the highest levels of service and aftercare that you can find. So, whether you are an existing Nissan customer, whether you bought your car new or used, there’s no time limit on how long you can enjoy the benefits from our promises. That is our promise.

 

https://www.nissan.c...er-promise.html

 

I know one thing for a fact, as I have it in an email from a Nissan CS manager, if your car has always been serviced with Nissan, even if it's out of warranty, they will help you on a 'goodwill basis'. Has your car always been serviced by Nissan?

 

Like I said in my first reply, get onto Nissan CS and be like a terrier - don't let go until you've got some satisfaction.

Thanks Chubbs, the car has full Nissan whilst in 3 warranty and the last one was with a well known GTR specialist.

 

Nissan UK have accepted that they will honor the claim, so there is know way I will be letting this go. The body shop estimate to do the car properly would be around £2500 and Nissan have only offered £500.

 

I will speak to customer services and I think I will raise a formal complaint with the dealer.

 

This has been going on with with GTR for years and it is a disgrace that Nissan cannot step up to the plate to the Nissan customer promise.

 

John thanks for your comment as I will certainty not be letting this go, the way it stands my car has been devalued in the short space of time I have had it through no fault of my own 



#7 paul_k

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Posted 05 June 2018 - 08:27 PM

I had my previous 09 GTR resprayed at 4.5 years old for both mirrors and rust at the bottom of the doors, look closely...
I had to take it back twice as the Nissan approved body shop was a disgrace. Despite both doors being resprayed the Wing mirror rust returned after about 2 years. I know that other people have had similar issues
Keep fighting ...I went to the uk md over the flywheel bearing as they wanted £1500 for it eventually got it for nothing
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#8 Teulk

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Posted 22 June 2018 - 06:06 PM

Just a quick update won't get into it to much but its like wading through quicksand in a straight jacket, this is with a caseworker in MD office Nissan uk for investigation.

Email sent to nissan UK and dealer raising formal complaint advising I will be going to motor ombudsman as still getting the run around.

I feel like contacting Japan as UK side is a joke, they know full well of this issue with GTRS however want a bodge fix!



#9 Teulk

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Posted 31 July 2018 - 04:52 PM

Evening all, I'm in a bit of a predicament and would appreciate knowing were I stand on this one as its all new to me.

 

I have a GTR and it has formed the well documented corrosion bubbles under the door mirror's on a car that is only 4 years old.

 

I took the car to the dealer whom carried out a warranty report and sent to Nissan whom confirms that the work can be carried out, all good I thought.

 

Cars get booked in for the work then it sits in the body shop compound for approx. two weeks with no work started.

 

 I go into the body shop and talk to the manager to find out that they are not prepared to carry out the repair in the way that Nissan wants them to which is basically a cheap fix of localised grind out infected area, treat and paint.

 

The body shop have done others this way and the corrosion has come back in approx. 6 months.

Also because they have repaired the car, the warranty to particular area now lies with them and because of that they are refusing to carry out the work.

 

They have spoke to Nissan and explained the situation and the correct method however Nissan refuse to budge.

 

The body shop has told me I will need to take this up with Nissan UK and as yet I also need to talk to the dealer as they are separate from the body shop.

 

I get the feeling I am going to have a fight on my hands and would appreciate some pointers on exactly were I stand on a legal position.

 

 

 

Afternoon folks, thought I would give the latest update on this on and hopefully the last of my fight with Nissan UK and the corrosion works which has went on since April.

 

I took everyone's advice and have been like a Bedlington Terrier!

 

From the initial run around I was given a case worker in the MD office at NIssan UK to investigate the whole situation, this dragged on a little so I asked what time scales they work too, to be advised that they do not work to timescales??

After some discussion advising of my bizarreness to this statement given that I had lodged a formal complaint to Nissan UK and the dealer, I then got advise from the motoring ombudsman whom advised Nissan have eight weeks to resolve the case and if they didn't they would happily step in.

 

On the back of this new info I quite happily gave my case worker at Nissan UK a call to see were they where at with the case, only to be told they are still looking into it.

So I advised my position of my newly discovered info and quite politely told him that you have eight weeks from my email complaint to resolve a suitable outcome at no cost to me, their was a pause and then an OK!

 

Low and behold I receive a phone call the next day from the dealer that they have my car booked in at another body shop, now being at work I asked if they could email the details over and I thought excellent were getting there!

So I gets in that evening checks the details of the body shop only to find they are NOT Nissan approved, so as you can imagine their was a lot of swearing going on here, and I email the dealer back advising that unless they can prove otherwise I will not be taking my car there, with no response whatsoever.

 

So here we go again, back onto NIssan Uk asking what is going on, to be told your car is all booked in, you are very correct Sir however its to a back street garage??? Leave it with me I was advised.

 

The next day I receive a call from the manager at the dealers advising that my car had been authorised for the full claim by NIssan UK and it would be going to the approved body shop, and I have finally got it back and they have done a nice job.

 

Points below

 

  • NIssan UK only wanted to give the body shop £500 to repair and paint both doors
  • Body shop wouldn't  touch the car for this and the way Nissan UK wanted them to do it, as the corrosion would be back and the body shop would be saddled with the warranty as they had touched the car. 
  • Case worker at Nissan UK advised that other body shops were carrying out repairs in the way that they suggested and for the value although they wouldn't disclose the figure, I asked can you give me the details of one of those body shops and I will go there, this information was never given as they did not have it to hand.
  • The body shop have been carrying out testing on GTR doors for a resolve to combat ongoing issues, however NIssan seem to shy away that there is an issue
  • I never did get to the background of why they tried to send me to a non Nissan approved or hear from that contact at the dealers again

Nether less after every which way NIssan UK and the dealer tried to wriggle out of the claim I am over the moon it is resolved and hope the corrosion doesn't return. 

 

It is a crying shame that given this is the flagship it is no doubt Nissan UK and this particular dealer are complete farce and tried on many occasions from doing the right thing and standing by their customers.

They obviously try and sicken you so you disappear and I would say if you are in the same predicament soldier on and fight fight fight!


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#10 blobbish

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Posted 31 July 2018 - 05:28 PM

Well done that man.

 

I think Nissan forget that you will at some point change the car and a little goodwill goes a long way in helping you decide if you want the next car to be a Nissan.

 

I'm a great believer in fighting these things. It costs nothing but a little time an effort (ok and frustration) to get the result you expect in the first place. Its just a shame you have to go this far.

 

Trouble is, most will happily sell you a car but problems are another thing. 


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#11 Paul_S

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Posted 31 July 2018 - 07:00 PM

I'm glad you got the result you wanted in the end.  It's a real shame you had to struggle the way you did.

 

Show us some pics when it's done! :)


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#12 paul_k

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Posted 01 August 2018 - 08:41 PM

It’s a shame that Nissan treat their customers like this when clearly the paint quality is unacceptable
Well done for not backing down as clearly that is what they were hoping for.
Just hope the GTR 50 at €900,000 is better...
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#13 A Pair Of Flabby Wings

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Posted 01 August 2018 - 10:07 PM

I'm glad you got the result you wanted in the end.  It's a real shame you had to struggle the way you did.

 

Show us some pics when it's done! :)

 

Yes, very much so.  It will be good to see the results of your hard work.


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