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Corrosion warranty


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#1 Teulk

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Posted 04 June 2018 - 07:07 PM

Evening all, I'm in a bit of a predicament and would appreciate knowing were I stand on this one as its all new to me.

 

I have a GTR and it has formed the well documented corrosion bubbles under the door mirror's on a car that is only 4 years old.

 

I took the car to the dealer whom carried out a warranty report and sent to Nissan whom confirms that the work can be carried out, all good I thought.

 

Cars get booked in for the work then it sits in the body shop compound for approx. two weeks with no work started.

 

 I go into the body shop and talk to the manager to find out that they are not prepared to carry out the repair in the way that Nissan wants them to which is basically a cheap fix of localised grind out infected area, treat and paint.

 

The body shop have done others this way and the corrosion has come back in approx. 6 months.

Also because they have repaired the car, the warranty to particular area now lies with them and because of that they are refusing to carry out the work.

 

They have spoke to Nissan and explained the situation and the correct method however Nissan refuse to budge.

 

The body shop has told me I will need to take this up with Nissan UK and as yet I also need to talk to the dealer as they are separate from the body shop.

 

I get the feeling I am going to have a fight on my hands and would appreciate some pointers on exactly were I stand on a legal position.

 

 

 



#2 Chubbs

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Posted 04 June 2018 - 07:34 PM

Wow - this looks like a REALLY tricky one, with no obvious solution. I can see you're caught between a rock and a hard place. Hopefully the dealership will take it up with Nissan on your behalf? I wouldn't pin your hopes on it though, as they don't seem to have got it sorted in a fortnight.

 

How about phoning Nissan Customer Service (01923 899334), explaining your problem and insisting your case is raised to Manager Level. If you make enough fuss & mention nissansportz you may get somewhere. After all, this car's their flagship model.


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#3 Teulk

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Posted 04 June 2018 - 08:38 PM

Wow - this looks like a REALLY tricky one, with no obvious solution. I can see you're caught between a rock and a hard place. Hopefully the dealership will take it up with Nissan on your behalf? I wouldn't pin your hopes on it though, as they don't seem to have got it sorted in a fortnight.
 
How about phoning Nissan Customer Service (01923 899334), explaining your problem and insisting your case is raised to Manager Level. If you make enough fuss & mention nissansportz you may get somewhere. After all, this car's their flagship model.

Chubbs don't hold out much hope from the dealer as when I realised nothing was happening I emailed them and the response I got last week was nothing as I was told today from the honest body shop manager, they also said they would come back last week with info which did not happen and that is why I called into the body shop, the dealer warranty manager was also opinioned when I first took the car in with Nissan will do nothong with that, I said to him are you going to wait until the doors have holes in them and then do something.

Apparently Nissan are doing test on doors for a resolve which they know all about however only offer the customer a cheap fix. They will not even allow for surrounding areas to be blended, the whole situation is a disgrace from Nissan given as you say it's there flagship.
I'm thinking of raising a formal complaint as the way the whole thing has been handled however don't know the best direction for it.
Would it not be best to outlay it all in an email as evidence of the case in the event of going to the ombudsman?
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#4 Chubbs

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Posted 05 June 2018 - 06:28 AM

NISSAN CUSTOMER PROMISE

We want you to be completely satisfied with the on-going quality and performance of your vehicle. You’re the focus of all we do, and we’re committed to providing the highest levels of service and aftercare that you can find. So, whether you are an existing Nissan customer, whether you bought your car new or used, there’s no time limit on how long you can enjoy the benefits from our promises. That is our promise.

 

https://www.nissan.c...er-promise.html

 

I know one thing for a fact, as I have it in an email from a Nissan CS manager, if your car has always been serviced with Nissan, even if it's out of warranty, they will help you on a 'goodwill basis'. Has your car always been serviced by Nissan?

 

Like I said in my first reply, get onto Nissan CS and be like a terrier - don't let go until you've got some satisfaction.


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#5 JohnFK

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Posted 05 June 2018 - 07:32 AM

Agreed. And I would also seek advice from Trading Standards.


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#6 Teulk

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Posted 05 June 2018 - 09:28 AM

NISSAN CUSTOMER PROMISE

We want you to be completely satisfied with the on-going quality and performance of your vehicle. You’re the focus of all we do, and we’re committed to providing the highest levels of service and aftercare that you can find. So, whether you are an existing Nissan customer, whether you bought your car new or used, there’s no time limit on how long you can enjoy the benefits from our promises. That is our promise.

 

https://www.nissan.c...er-promise.html

 

I know one thing for a fact, as I have it in an email from a Nissan CS manager, if your car has always been serviced with Nissan, even if it's out of warranty, they will help you on a 'goodwill basis'. Has your car always been serviced by Nissan?

 

Like I said in my first reply, get onto Nissan CS and be like a terrier - don't let go until you've got some satisfaction.

Thanks Chubbs, the car has full Nissan whilst in 3 warranty and the last one was with a well known GTR specialist.

 

Nissan UK have accepted that they will honor the claim, so there is know way I will be letting this go. The body shop estimate to do the car properly would be around £2500 and Nissan have only offered £500.

 

I will speak to customer services and I think I will raise a formal complaint with the dealer.

 

This has been going on with with GTR for years and it is a disgrace that Nissan cannot step up to the plate to the Nissan customer promise.

 

John thanks for your comment as I will certainty not be letting this go, the way it stands my car has been devalued in the short space of time I have had it through no fault of my own 



#7 paul_k

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Posted 05 June 2018 - 08:27 PM

I had my previous 09 GTR resprayed at 4.5 years old for both mirrors and rust at the bottom of the doors, look closely...
I had to take it back twice as the Nissan approved body shop was a disgrace. Despite both doors being resprayed the Wing mirror rust returned after about 2 years. I know that other people have had similar issues
Keep fighting ...I went to the uk md over the flywheel bearing as they wanted £1500 for it eventually got it for nothing
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#8 Teulk

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Posted 22 June 2018 - 06:06 PM

Just a quick update won't get into it to much but its like wading through quicksand in a straight jacket, this is with a caseworker in MD office Nissan uk for investigation.

Email sent to nissan UK and dealer raising formal complaint advising I will be going to motor ombudsman as still getting the run around.

I feel like contacting Japan as UK side is a joke, they know full well of this issue with GTRS however want a bodge fix!