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Warning to all - DO NOT buy from NavTool


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#1 Paul_S

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Posted 24 June 2018 - 08:57 PM

This is a general word of warning to anyone who is thinking of ordering anything from NavTool.  Please think again
 
I placed an order for a batch of reverse camera video converters worth over £1,300 in January and they still have not arrived.  I have been constantly chasing my order and just get fobbed off by NavTool with all the excuses under the sun.  I have since started investigating them and found other people who have experienced the same.
 
I have reported this to the appropriate authorities and am in the process of attempting to claim my money back.  Strangely NavTool do seem to honour some orders (presumably to keep their name out of the news) but I strongly recommend you do not trust them with your money.
 
So right now I am forced to stop selling reverse cameras for 2009 370Z and Non-Nav GT-R until I find a suitable device and a supplier I can trust.  I apologise to those who have been waiting for these to come back for sale.
 
Paul
 
(AutoGadgetZ Trader and disgruntled NavTool 'customer')

'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


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I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#2 Chubbs

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Posted 25 June 2018 - 06:54 AM

That's really, really bad. Haven't they been trading for some years? I really hope you get full financial redress , Paul. Do you think they're in the process of going out of business and just clearing the old stock, while at the same time ripping off innocent victims like you? What's their game? Are people in the USA having problems too?


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#3 Alex_C

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Posted 25 June 2018 - 07:53 AM

Really sorry to hear that Paul, that sucks :( I hope you have success in getting everything back you deserve


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#4 Kev T

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Posted 25 June 2018 - 12:00 PM

Bad news Buddy, hope you resolve it all ok.



#5 Paul_S

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Posted 25 June 2018 - 09:31 PM

Thanks guys.  I really don't know what their game is.  I know people in the US who have suffered too.

 

NavTool have been around for years and I've bought from them before.  The last time, a couple of years ago, they were a PITA to deal with but at least the kit turned up.

 

I think I've an uphill battle ahead.  But I'm selecting a low gear and am in it for the long haul ;)


'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#6 blobbish

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Posted 27 June 2018 - 05:20 AM

Are you able to find an alternative supplier Paul?

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#7 Paul_S

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Posted 27 June 2018 - 08:32 AM

Yes, 'generic' products are available. I just need to find a good source and test the units out. But I've a load of other stuff going on at the moment so that won't be for a while.

'A standard limited edition Yellow 370Zwith a plethora of minor bespoke mods' 

 

*one of 40 don't you know!

 
 


gallery_245_77_177171.png

 



I manufacture and sell 370Z & GT-R Reversing Camera (Backup Camera) Kits
 

WARNING - DO NOT TRUST NavTool WITH YOUR MONEY


#8 Chubbs

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Posted 27 June 2018 - 09:10 AM

I see someone has recently been making concerned/negative comments under some of their youtube videos, presumably to warn people about them. Can't do their sales any good, can it? If more people did this maybe they'd change their ways and try to resolve customer complaints?

 

'Outing' bad practice by companies on social media works, in my experience. I made a big fuss about poor treatment by Virgin Atlantic about 4 years ago and, to shut me up, they gave my wife & I free 'anywhere in the world' return plane tickets, to the destinations of our choice - which we used :) All the other passengers, who didn't make such a fuss, were fobbed of with a few quid.

 

If a group of people gang up on social media they can make things happen.


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#9 xMajlow

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Posted 27 June 2018 - 11:19 AM

What a sad news, Paul. :o  I wish you get full refund from them!


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