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370 Z Nismo breakdown on way to work.


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#1 Kc Neutron

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Posted 27 November 2018 - 04:22 pm

Me again, KC. Thanks for all your advice on the high oil temp issue.

 

I have another issue and i need some help please.

 

The car is back with Nissan in east sussex. The car broke down on my way to work on Saturday. In a 60 limit. Car just died, lights went out, windscreen wipers stopped mid sweep all gauge needles dropped to 0. Manage to get half off the road then just woundnt start again. Red key fob indicator on instrument panel. Thought it was the battery in the fob, called the fiancee and she brought the spare fob. It didnt work !!

 

Urrrgh. Thought it may be the steering lock issue, but nissan have called saying water ingress through a weld or sealant has caused water to make its way to the ecu, or whatever nissan call it. Lead time for spare part is 21 days at the moment. Sooooooooo

 

Ive spoken to nissan, my 'case' manager from the engine replacement and the high oil temp.........

 

 Basically i need help with how to take this further if i can. I have been lumbered with a nissan Pulsar.

I had to book Saturday off as annual leave. (I think i should be compensated.)

I have a loan out on the car. i pay £xxx a month to have, own and use a nissan 370 Z Nismo.

With the engine replacement i had no use of my vehicle for approx 2 weeks.

Now i have at least 21 days without my car. (Can i, should i be compensated?)

 

I know there are Nissan High Peformance Centres around the country that offer Nissan 370Z as courtesy cars.

I think Nissan should provide me with one.

 

Any thoughts, ideas or insights would be very much appreciated. (I want my Nismo back.

thanks again,

 

KC

 



#2 Cray Z

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Posted 27 November 2018 - 05:57 pm

From my experience they say that they are not even obligated to give you a courtesy car. Its on availability. You are lucky to get a pulsar. I have had micras in the past. Courtesy car hire is not what it used to be.

However if i was you i would write to Nissan HQ and make a formal complaint. Sounds like a right pile of s*** they habe sold you. Did you say you bought it brand spankers?

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#3 LESmo

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Posted 27 November 2018 - 06:53 pm

Firstly so sorry for this, I would say this is extremely rare - not that it helps one little bit.

 

You have two choices I guess firstly continue to work with your dealer, and with Nissan customer services - I would seek someone out senior at Nissan Customer Services early on (perhaps the dealer can help).  I would ensure you have recorded a  complete log of the events from taking ownership of the car, how long you have been without it, under the sales of goods act you do have some coverage, a reasonable expectation.  You could explore what leverage your finance company could place on the situation if the finance is linked directly to the car.

 

I can only speak for myself but when I have had these type of situations (The BMW I had) - I found being reasonable - which I am sure you are is the best avenue, people will go above and beyond if they, themselves see you as the victim, its unlikely they will compensate you I suspect, you may be able to win some good will on say servicing or mots in the future.  But I suspect they won't pay you for loss of use. 

 

You could explore citizen advice or if you have any legal coverage with either a professional membership or union - perhaps they can give some advice.  Its fair to say Nissan will not want this issue to be a very public one, however, also its unlikely if the ECU is not in the UK they will be able to get one any quicker. 

 

Personally I would try and understand what issue this ECU may have given you.  I think although I know how I would feel - its worth keeping very measured and not throw all the teddies out of the pram early on.  As every day goes by its a day closer to coming back on the road.  Keep smiling.  But I would seek some legal advice on the matter.  There are I am sure other views.


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#4 blobbish

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Posted 27 November 2018 - 08:33 pm

It sounds to me like they may not have fitted the engine correctly. I have never heard of water ingress into the ecu before.

This given with the engine swap and the high temp issues I would seek advice like Les has pointed out.

You may be able to return the car under the consumer rights act, or if you're paid any of the deposit (£100 or more ) on a credit card section 75.

Personally I would want them to switch the car for a new Nismo or have the car check out by a specialist centre.

Good luck and keep us informed.


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#5 A Pair Of Flabby Wings

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Posted 27 November 2018 - 11:01 pm

I'd be returning the car, and starting afresh with one without any questions.

 

It's an overused phrase nowadays, that I generally loathe, but the car is patently obviously not fit for purpose - a virtually new car should not be giving you the problems you have had.  Simple as that.  You should get your money back, or a car with an engine that's been in it since it left the factory and, like virtually all Japanese cars with circa 13,000 miles on the clock, that gives no problems out of the ordinary.

 

As an aside, I would be interested in hearing any explanation for the problems you've had.


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#6 dj370zNismo

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Posted 28 November 2018 - 07:19 am

Sorry to hear you are having all these problems with your Nismo.

 

There is a way that you can reject the car but you have to go through the correct procedures. It depends on whether you want to persevere with the car or you may feel that you cannot trust it anymore. If you need to know how you reject the car let me know and I can give you more info.


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#7 Bikeracer1098

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Posted 29 November 2018 - 01:50 am

It sounds to me like they may not have fitted the engine correctly. I have never heard of water ingress into the ecu before.
This given with the engine swap and the high temp issues I would seek advice like Les has pointed out.
You may be able to return the car under the consumer rights act, or if you're paid any of the deposit (£100 or more ) on a credit card section 75.
Personally I would want them to switch the car for a new Nismo or have the car check out by a specialist centre.
Good luck and keep us informed.
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I fell foul of the Section 75 rule as it only covers purchase up to £29,999, any higher and your not covered.

I rejected my Nismo (bought new in Jan) back in March this year and am still awaiting Nissan Cars GB and RCI Finance to collect the Car and issue me with a refund.

After having an independent report done on my car which determined that the Car was not fit for purpose, the Financial Obnisman has requested RCI Finance/ Nissan Motors GB to collect the Car and issue my refund. However the wait continues,

Nissan Cars GB are the worst company that I have ever had the unpleasantries of dealing with. Shocking customer care or lack of.

Send me a PM if you require advice or assistance.
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#8 blobbish

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Posted 29 November 2018 - 06:00 am

I fell foul of the Section 75 rule as it only covers purchase up to £29,999, any higher and your not covered.

I rejected my Nismo (bought new in Jan) back in March this year and am still awaiting Nissan Cars GB and RCI Finance to collect the Car and issue me with a refund.

After having an independent report done on my car which determined that the Car was not fit for purpose, the Financial Obnisman has requested RCI Finance/ Nissan Motors GB to collect the Car and issue my refund. However the wait continues,

Nissan Cars GB are the worst company that I have ever had the unpleasantries of dealing with. Shocking customer care or lack of.

Send me a PM if you require advice or assistance.

You should look art section 75a, which covers up to £60,260.

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Current - 2010 370z Black Edition, DeCat, Milltek Exhaust, EcuTek, Custom Horsham Developments SC air 2 air, Reversing Camera, 20mm Eibach Spacers, Braded SS Brake Lines. Plus many more mods. Currently running 551/400
Black Skoda Fabia, too many mods to mention 290BHP now with the son.


#9 Paul_S

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Posted 29 November 2018 - 08:33 am

Blimey, sorry to hear this. As said, they've clearly made a real mess of the engine swap.

Everything I've read had been good advice. I'm not sure I can add anything other than to wish you luck, and ask you keep us updated.

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#10 Dave G

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Posted 29 November 2018 - 01:08 pm

Just been catching up on a few posts.  Sorry to hear you have had a rotten time with your 370.  Like Paul, I don't think I can add anything apart from keep calm and resist the urge to shout!  Let us know how you get on or if you have any other specific questions.